Information technology. Service management - Guidance on the application of ISO/IEC 20000-1 to cloud services
Information technology. Service management - Guidance on the application of ISO/IEC 20000-1 to cloud services
Мы хотим включить аналитику посещений, чтобы понимать, что искать людям на сайте. Без вашего согласия счётчики не загружаются. Политика конфиденциальности
What is this standard about? It’s part of an information technology series of standards. It gives guidance on the use of ISO/IEC 20000-1:2011 for service providers delivering cloud services. Who is this standard for?
Cloud service providers Designers, managers, testers of cloud services IT directors/managers and strategic management team Anyone responsible for the implementation of a service management system Quality assurers
Why should you use this standard? This standard can be used as guidance for a cloud service provider in designing, managing or improving an SMS to support cloud services. It applies to different categories of cloud service, such as those defined in BS ISO/IEC 17788 and BS ISO/IEC 17789 , including, but not limited to, the following:
infrastructure as a service (IaaS) platform as a service (PaaS) software as a service (SaaS)
It also applies to public, private, community, and hybrid cloud deployment models. The information is presented as a set of scenarios that can address many of the typical activities of a cloud service provider.
Стандарты, упомянутые в описании