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Overview ISO/IEC 20000-1:2018/Amd 1:2024 is an amendment to the international standard for IT service management systems (SMS). It updates Part 1 - Service management system requirements (third editi…
Overview ISO/IEC 20000-2:2019/Amd 1:2020 is an amendment to the international standard ISO/IEC 20000-2 titled Information technology - Service management - Part 2: Guidance on the application of serv…
Overview ISO/IEC 20000-6:2017 specifies requirements and guidance for certification bodies that audit and certify a Service Management System (SMS) against ISO/IEC 20000‑1. It complements - and is us…
1 Scope This part of ISO/IEC 20000 includes guidance on scope definition, applicability and demonstration of conformity to the requirements specified in ISO/IEC 20000-1. The guidance in this part of…
BS ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems Coordinated integration and implementation of an SMS provides ongoi…
Overview ISO/IEC 20000-10:2018 - Information technology - Service management - Part 10: Concepts and vocabulary - is the authoritative terminology and concept guidance for the ISO/IEC 20000 series. I…
Overview ISO/IEC 20000-1:2018 defines requirements for a Service Management System (SMS) to plan, design, transition, deliver and continually improve IT and business services. The standard specifies…
Overview ISO/IEC 20000-2:2019 - "Information technology - Service management - Part 2: Guidance on the application of service management systems" is guidance for organizations implementing a service…
Overview ISO/IEC 20000-3:2019 - "Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1" provides practical guidance to help organizat…