ISO 10014-2021 PDF

Full title and description

ISO 10014:2021 — Quality management systems — Managing an organization for quality results — Guidance for realizing financial and economic benefits. This International Standard provides guidance for top management on applying a structured, top-down approach using quality management principles to realize measurable financial and economic benefits from an organization's quality management system.

Abstract

This document gives guidelines for realizing financial and economic benefits by applying a top-down structured approach that leverages the quality management principles and systems of the ISO 9000 family. It focuses on monitoring and managing trends in key performance metrics and taking improvement actions based on metrics, and provides practical methods, tools and examples of achievable benefits. The guidance is directed primarily to top management and is applicable to organizations of all types and sizes.

General information

• Status: Published
• Publication date: 20 April 2021
• Publisher: International Organization for Standardization (ISO)
• ICS / categories: 03.120.10 (Quality management and quality assurance)
• Edition / version: 2 (Second edition, 2021)
• Number of pages: 19

Key bibliographic details above are taken from the ISO record for ISO 10014:2021.

Scope

ISO 10014:2021 gives guidance to top management on achieving financial and economic benefits from applying a quality management approach. It applies a top-down structured method that uses the quality management principles and the quality management system concepts in the ISO 9000 family to monitor and manage performance metrics and implement improvement actions. The standard is intended for any organization (public, private or not-for-profit) regardless of size, business model or complexity, and is intended to complement ISO 9001:2015 and ISO 9004:2018.

Key topics and requirements

• Guidance for a top-down, management-led approach to realize financial and economic benefits.
• Use of quality management principles and alignment with the ISO 9000 family (notably ISO 9001:2015 and ISO 9004:2018).
• Identification, selection and monitoring of key performance metrics and trends.
• Decision-making and improvement actions based on observed performance metrics.
• Examples of achievable financial and economic benefits and illustrative management methods and tools.
• Emphasis on guidance (recommendations) rather than requirements for certification or regulatory use.

Typical use and users

Primary users are top management and senior leaders seeking to link quality management activities to measurable financial and economic outcomes. Secondary users include quality managers, process improvement teams, performance managers, business improvement consultants, and organizations implementing or improving ISO 9001-based management systems. The document is useful across sectors (private, public, and not-for-profit) and for organizations of varying sizes.

Related standards

ISO 10014:2021 complements and is intended to be used alongside the ISO 9000 family, in particular ISO 9001:2015 (Quality management systems — Requirements) and ISO 9004:2018 (Quality management — Guidance to achieve sustained success). It replaces the earlier ISO 10014:2006 edition.

Keywords

quality management, financial benefits, economic benefits, top management, performance metrics, continuous improvement, ISO 9001, ISO 9004, management tools, quality principles

FAQ

Q: What is this standard?

A: ISO 10014:2021 is an ISO guidance standard that helps organizations, and specifically their top management, realize financial and economic benefits from applying quality management principles and systems.

Q: What does it cover?

A: It covers a top-down structured approach for identifying, monitoring and managing key performance metrics and for taking improvement actions that translate quality improvements into financial and economic gains. It provides examples, methods and tools to support this approach.

Q: Who typically uses it?

A: Top management and senior leaders, quality and performance managers, process improvement teams, and consultants responsible for linking quality initiatives to business results across public, private and not-for-profit organizations.

Q: Is it current or superseded?

A: ISO 10014:2021 is the current (second) edition, published on 20 April 2021. It supersedes ISO 10014:2006.

Q: Is it part of a series?

A: Yes — it is part of the ISO 9000 family of quality management standards and is intended to complement ISO 9001:2015 and ISO 9004:2018.

Q: What are the key keywords?

A: Quality management, financial benefits, economic benefits, top management, performance metrics, continuous improvement, ISO 9001, ISO 9004, management tools.