ISO 10244-2010 PDF

Full title and description

ISO 10244:2010 — Document management — Business process baselining and analysis. This International Standard specifies the information and level of detail organizations should capture when documenting existing work or business processes (business process baselining) and provides a standardized approach to documenting, evaluating and analysing those processes to support improvement and technology selection.

Abstract

ISO 10244:2010 defines the detailed information associated with activities for documenting existing work/business processes, the methods to record them, and the procedures to evaluate and analyse documented processes. It provides tools to identify relevant process aspects and to present them in a standardized format that facilitates detailed analysis and identification of candidate technologies or improvements.

General information

• Status: Published (confirmed during systematic review; remains current).
• Publication date: July 2010 (international standard published 16 July 2010).
• Publisher: International Organization for Standardization (ISO).
• ICS / categories: 35.240.30 (IT applications in information, documentation and publishing).
• Edition / version: Edition 1 (2010).
• Number of pages: 9 pages.

Scope

ISO 10244:2010 applies to the documentation of existing work and business processes (baselining). It defines the level of information to be gathered, recommended methods of documenting processes and the procedures organizations should follow when evaluating or analysing documented processes. The standard is intended to enable consistent, comparable baseline descriptions that support process improvement and the selection of enabling technologies.

Key topics and requirements

• Definition of the information elements and level of detail required for business process baselining (what to capture and why).
• Recommended methods and formats for documenting processes to ensure consistency and analyzability.
• Procedures and criteria for evaluating and analysing documented processes to identify improvement opportunities.
• Guidance to support identification of relevant technologies and tools that may improve or automate documented processes.
• Alignment with document-management and records-related practices to ensure that baselining outputs can be managed, stored and reused.

Typical use and users

Primary users include records and document managers, business analysts, process improvement teams, IT/ECM implementers, auditors and consultants who need a standardized method to capture and analyse existing processes. The standard is used during process discovery, system selection, business continuity planning and records-management assessments.

Related standards

ISO 10244:2010 sits within the document- and records-management landscape. Commonly referenced companion/related standards include ISO 15489 (records management — concepts and principles), the ISO 30300/30301 series (management systems for records) and ISO/TR 15801 (electronically stored information — recommendations for trustworthiness and reliability). These standards address complementary aspects such as records policy, metadata, management-system requirements and trustworthy ESI storage.

Keywords

business process baselining, document management, process documentation, process analysis, records management, baseline, process mapping, process evaluation, ECM, ESI.

FAQ

Q: What is this standard?

A: ISO 10244:2010 is an International Standard titled "Document management — Business process baselining and analysis" that provides requirements and guidance for documenting and analysing existing work and business processes.

Q: What does it cover?

A: It covers the information to be captured when baselining processes, methods and formats for documenting processes, and procedures for evaluating and analysing those process descriptions to support improvement and technology selection.

Q: Who typically uses it?

A: Records/document managers, business analysts, process improvement teams, IT and ECM implementers, auditors and external consultants use it during process discovery, system procurement, records assessments and transformation projects.

Q: Is it current or superseded?

A: ISO 10244:2010 was published in July 2010 and the ISO catalogue indicates it was published 16 July 2010; it was last reviewed and confirmed in 2021 and therefore remains the current edition.

Q: Is it part of a series?

A: It is published within ISO's document-management area (work of ISO/TC 171) and is commonly used alongside records- and document-management standards such as ISO 15489 and the ISO 30300/30301 series, which together address records policy, management systems and related technical guidance.

Q: What are the key keywords?

A: Business process baselining; document management; process documentation; process analysis; records management; ESI; baseline.