ISO 9004-2009 rus PDF

Full title and description

ISO 9004:2009 — Managing for the sustained success of an organization — A quality management approach. Guidance standard focused on improving an organization’s ability to achieve sustained success through a quality-management-based approach; includes principles, management and process guidance and a self-assessment approach.

Abstract

ISO 9004:2009 provides guidance to organizations of any type or size to support achievement of sustained success by applying a quality management approach. It is intended for guidance and continual improvement rather than for certification or contractual use.

General information

• Status: Withdrawn / superseded.
• Publication date: November 2009 (2009-11).
• Publisher: International Organization for Standardization (ISO).
• ICS / categories: 03.100.70; 03.120.10.
• Edition / version: Edition 3 (2009).
• Number of pages: 46.

Key bibliographic and lifecycle details above are taken from the ISO catalogue entry for ISO 9004:2009.

Scope

ISO 9004:2009 gives guidance for managing an organization with the aim of achieving sustained success. It addresses: understanding the organization and its context and interested parties; leadership and strategy; resource and process management; monitoring, measurement, analysis and review; and continual improvement, innovation and learning. The guidance is generic and intended to be applicable to any organization regardless of size, type or sector.

Key topics and requirements

• Concept of sustained success as the primary outcome of quality management.
• Consideration of interested parties and their needs and expectations.
• Understanding organizational context and external/internal factors.
• Leadership, strategy and policy alignment with long‑term objectives.
• Resource management (people, infrastructure, environment, knowledge).
• Process approach to manage and improve organizational performance.
• Monitoring, measurement, analysis, review and use of performance indicators.
• Improvement, innovation, learning and use of self‑assessment tools (informative annexes).
• Guidance only — not intended as a certification or contractual requirement.

Typical use and users

Used by senior management, quality managers, process owners, consultants and auditors seeking to extend quality-management thinking from product/service conformity to long‑term organizational performance and sustainability. Applicable in strategic planning, management reviews, corporate governance, internal self‑assessment and improvement programs.

Related standards

ISO 9004:2009 is part of the ISO 9000 family and relates closely to ISO 9000 (fundamentals and vocabulary), ISO 9001 (requirements for QMS), ISO 19011 (audit guidance) and later ISO 9004:2018, which supersedes the 2009 edition. National adoptions and harmonized EN/ISO versions exist in many countries.

Keywords

quality management, sustained success, self‑assessment, interested parties, organizational performance, continual improvement, leadership, process management, resources, ISO 9004, guidance.

FAQ

Q: What is this standard?

A: ISO 9004:2009 is an international guidance standard titled "Managing for the sustained success of an organization — A quality management approach" that focuses on using quality management principles to enhance long‑term organizational performance.

Q: What does it cover?

A: It covers principles and guidance for leadership, strategy, resource and process management, measurement and review, improvement and self‑assessment to help organizations pursue sustained success (not for certification purposes).

Q: Who typically uses it?

A: Senior management, quality and process managers, improvement teams and external advisors use it to design, assess and improve management systems and organizational performance beyond product/service conformity.

Q: Is it current or superseded?

A: ISO 9004:2009 has been withdrawn and superseded by ISO 9004:2018 (published April 2018). Organizations seeking up‑to‑date guidance should refer to ISO 9004:2018.

Q: Is it part of a series?

A: Yes — it belongs to the ISO 9000 family of standards (ISO 9000, ISO 9001, ISO 9004 and related guidance and audit standards) that together support quality management and organizational performance.

Q: What are the key keywords?

A: Sustained success, quality management, interested parties, self‑assessment, continual improvement, leadership, process approach, organizational performance, ISO 9004.

Note: Russian‑language editions/translations of ISO 9004:2009 were produced; localized editorial/translation details vary by national body and publisher (examples of Russian translations and editorial notes appear in national/third‑party catalogs).