ISO IEC 20000-1-2018 amd1-2024 PDF

Full title and description

ISO/IEC 20000-1:2018/Amd 1:2024 — Information technology — Service management — Part 1: Service management system requirements — Amendment 1: Climate action changes. This is an official amendment to ISO/IEC 20000-1:2018 introducing changes to integrate climate‑action considerations into the Service Management System (SMS) requirements.

Abstract

This single‑page amendment (Amendment 1, 2024) updates ISO/IEC 20000-1:2018 to add or clarify requirements that enable organizations to address climate‑related aspects within their service management systems. The amendment is intended to help organizations align SMS processes, planning and performance evaluation with climate action objectives and related reporting expectations.

General information

• Status: Published.
• Publication date: 23 February 2024 (effective date published February 2024; corrigenda/corrected language versions noted August 2024).
• Publisher: International Organization for Standardization (ISO) in cooperation with IEC — developed by ISO/IEC JTC 1/SC 40 (IT service management and IT governance).
• ICS / categories: 35.020 (Information technology (IT) in general); 03.080.99 (Other services).
• Edition / version: Edition 3 (ISO/IEC 20000-1:2018) — Amendment 1 (2024).
• Number of pages: 1 (amendment document).

Scope

This amendment applies to ISO/IEC 20000-1:2018 and specifies changes necessary for organizations to incorporate climate action considerations into their Service Management System (SMS). It is intended to be read together with the 2018 edition of Part 1 and does not replace the base standard; rather it modifies or adds clauses where climate‑related planning, controls, measurement or leadership inputs are required.

Key topics and requirements

• Integration of climate‑action considerations into the SMS context and leadership responsibilities.
• Planning and objectives related to climate impacts, resilience or emission‑related outcomes where relevant to service delivery.
• Operational controls and supplier/procurement considerations to address climate‑related supply‑chain impacts.
• Performance evaluation, monitoring and reporting adjustments to track climate‑related metrics within the SMS.
• Alignment and cross‑referencing with environmental management practices and relevant external requirements (e.g., national/regulatory climate obligations).

Typical use and users

IT service providers, managed‑service organizations, public‑sector IT bodies, certification and conformity assessment bodies, auditors, SMS managers, and sustainability or ESG teams working with IT service management will use this amendment to update policies, controls and certification evidence where climate action is relevant to service delivery. It is intended for organizations already using or seeking conformity to ISO/IEC 20000‑1:2018.

Related standards

ISO/IEC 20000 series (including ISO/IEC 20000‑1:2018 base standard and related parts), ISO 14001 (environmental management systems), other ISO management system standards and guidance on integrating sustainability/climate considerations into management systems and procurement. National adoptions or combined publications (for example, national bodies publishing ISO/IEC 20000-1 with the amendment incorporated) may be available.

Keywords

ISO/IEC 20000, service management, SMS, amendment 2024, climate action, sustainability, IT service management, performance evaluation, supplier management, JTC 1/SC 40.

FAQ

Q: What is this standard?

A: This document is Amendment 1 (2024) to ISO/IEC 20000‑1:2018 — a one‑page published amendment that adds climate‑action related changes to the Service Management System requirements.

Q: What does it cover?

A: It covers modifications and clarifications to the 2018 SMS requirements so organizations can incorporate climate‑related planning, controls, measurement and reporting into their service management processes where relevant. It is intended to be applied alongside ISO/IEC 20000‑1:2018.

Q: Who typically uses it?

A: IT service providers, SMS managers, certification bodies, auditors and sustainability/ESG teams working to align IT service management with climate action goals. Organizations already implementing ISO/IEC 20000‑1:2018 will use the amendment to update their SMS.

Q: Is it current or superseded?

A: The amendment was published in February 2024 and is a current, published amendment to ISO/IEC 20000‑1:2018. It does not supersede the base 2018 edition but modifies it; organizations should apply the base standard together with this amendment.

Q: Is it part of a series?

A: Yes — it is part of the ISO/IEC 20000 family of standards for IT service management and relates specifically to Part 1 (SMS requirements). Other parts in the series cover guidance, processes and additional requirements.

Q: What are the key keywords?

A: Service management system, SMS, climate action, amendment 2024, ISO/IEC 20000‑1, IT service management, sustainability, JTC 1/SC 40.