ISO IEC 20000-10-2018 PDF

Full title and description

St ISO IEC 20000-10:2018 — Information technology — Service management — Part 10: Concepts and vocabulary. This part of the ISO/IEC 20000 family defines the core concepts and the terminology used across the ISO/IEC 20000 series, and explains how the different parts of the series relate to and support ISO/IEC 20000-1:2018.

Abstract

This document describes the core concepts of the ISO/IEC 20000 series, identifies how the various parts support ISO/IEC 20000-1:2018, and clarifies relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. It provides a consolidated vocabulary to help organisations, practitioners, auditors and other stakeholders understand and apply the terms and concepts used throughout the ISO/IEC 20000 family.

General information

• Status: Published (confirmed in periodic review).
• Publication date: 2018-09 (September 2018).
• Publisher: ISO / IEC (published by ISO on behalf of ISO/IEC JTC 1/SC 40).
• ICS / categories: 35.020; 03.080.99.
• Edition / version: Edition 1 (2018).
• Number of pages: 28.

Scope

ISO/IEC 20000-10:2018 is intended to describe and harmonize the principal concepts and vocabulary used across all parts of the ISO/IEC 20000 series. It explains how each part of the series relates to ISO/IEC 20000-1:2018, and how the series can be used in combination with other International Standards and Technical Reports. The standard is aimed at organisations and individuals who need a clear, common understanding of service management concepts and terminology.

Key topics and requirements

• Definitions of core service management concepts and terms used across the ISO/IEC 20000 series.
• Explanation of relationships between ISO/IEC 20000-1 (requirements) and other parts of the ISO/IEC 20000 family.
• Guidance on interpreting terminology consistently for implementers, auditors and practitioners.
• Clarification of how ISO/IEC 20000 parts can be used together and alongside other international IT/management standards.
• Introductory descriptions intended to support education, communication and conformance activities rather than prescriptive requirements.

Typical use and users

This standard is typically used as a reference and teaching resource by organisations implementing or maintaining IT service management systems, by consultants and trainers, by certification bodies and auditors to ensure consistent interpretation of terms, and by planners and managers who need a common vocabulary across multiple parts of the ISO/IEC 20000 family.

Related standards

Part of the ISO/IEC 20000 family; closely related to ISO/IEC 20000-1:2018 (requirements), ISO/IEC 20000-2:2019 (guidance), ISO/IEC 20000-3:2019 and other parts and technical reports in the series. ISO/IEC TR 20000-10:2015 was the earlier technical report on concepts and vocabulary, superseded by this 2018 publication.

Keywords

IT service management, service management, terminology, vocabulary, concepts, ISO/IEC 20000, service catalogue, service lifecycle, service provider, audit, conformity, JTC 1/SC 40.

FAQ

Q: What is this standard?

A: ISO/IEC 20000-10:2018 is the part of the ISO/IEC 20000 family that defines the core concepts and vocabulary used across the series, to ensure consistent interpretation of service management terms.

Q: What does it cover?

A: It covers definitions, conceptual explanations and the relationships between parts of the ISO/IEC 20000 series and other International Standards; it does not specify requirements for certification but supports understanding and application of those requirements.

Q: Who typically uses it?

A: Organisations implementing service management, consultants, trainers, auditors, certification bodies, and anyone needing a consistent vocabulary for ISO/IEC 20000-related work.

Q: Is it current or superseded?

A: Published in September 2018 and confirmed in a periodic review, ISO/IEC 20000-10:2018 remains the current published guidance for concepts and vocabulary in the ISO/IEC 20000 series as of the latest confirmation.

Q: Is it part of a series?

A: Yes — it is Part 10 of the ISO/IEC 20000 family of standards for IT service management and is intended to be used alongside parts such as ISO/IEC 20000-1 (requirements) and ISO/IEC 20000-2 (guidance).

Q: What are the key keywords?

A: Service management, vocabulary, terminology, IT service, service provider, ISO/IEC 20000.