ISO IEC TR 20000-7-2019 PDF

Full title and description

Information technology — Service management — Part 7: Guidance on the integration and correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013. This technical report provides guidance for integrating a service management system (SMS) based on ISO/IEC 20000-1 with a quality management system (QMS) based on ISO 9001 and an information security management system (ISMS) based on ISO/IEC 27001, including correlation of terms, clauses and practical integration considerations.

Abstract

The report helps organizations that are implementing one or more of ISO/IEC 20000-1:2018, ISO 9001:2015 and ISO/IEC 27001:2013 — whether sequentially, concurrently, or as an integrated management system. It outlines introductions to the standards, highlights commonalities and differences, offers considerations for integration (including HLS aspects), and provides correlation tables for terms, clause-to-clause mapping and annex guidance (Annexes A–C).

General information

• Status: Withdrawn (listed as withdrawn in ISO lifecycle).
• Publication date: July 2019 (2019-07).
• Publisher: International Organization for Standardization (ISO); reproduced/distributed by national bodies and BSI for sale.
• ICS / categories: 35.020 (Information technology), 03.080.99 (Other services).
• Edition / version: Edition 1 (2019).
• Number of pages: 57 pages (ISO bibliographic record); some national reproductions/prints (e.g., BSI/National bodies) report 66–67 pages depending on formatting.

Scope

The technical report provides guidance for integrated implementation and correlation of ISO/IEC 20000-1 with ISO 9001 and ISO/IEC 27001. It is intended for organizations that plan to implement or integrate an SMS with a QMS and/or an ISMS, and for those aligning multiple management system standards; it also notes applicability to integration with other MSS such as ISO 22301 or ISO 55001. The document includes explanatory clauses and correlation annexes linking terms and clauses across the referenced standards.

Key topics and requirements

• Overview of ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001 and their high-level structure (HLS) considerations for integration.
• Guidance on commonalities and differences between an SMS, QMS and ISMS and practical integration approaches.
• Correlation of terms and definitions among the three standards (Annex A).
• Clause-to-clause correlation of ISO/IEC 20000-1 with ISO 9001 (Annex B) and with ISO/IEC 27001 (Annex C).
• Recommendations for phased, combined or fully integrated implementations and considerations for auditing and certification alignment.

Typical use and users

Intended users include IT service providers, service management and security professionals, quality managers, management system implementers, consultants, and certification/audit bodies who need practical guidance to align or integrate service management, quality and information security management systems. It is used when planning combined implementations, mapping responsibilities, and harmonizing processes and documentation across MSS.

Related standards

Primary related standards are ISO/IEC 20000-1:2018 (service management system requirements), ISO 9001:2015 (quality management) and ISO/IEC 27001:2013 (information security management). The report is part of the ISO/IEC 20000 series alongside parts such as ISO/IEC 20000-2 and ISO/IEC 20000-3 which provide complementary guidance.

Keywords

Service management, SMS, ISO/IEC 20000-1, quality management, ISO 9001, information security, ISO/IEC 27001, integration, correlation, management system standards, HLS, ISMS, QMS.

FAQ

Q: What is this standard?

A: A technical report (ISO/IEC TR 20000-7:2019) giving guidance on how to integrate and correlate ISO/IEC 20000-1:2018 (service management) with ISO 9001:2015 (quality) and ISO/IEC 27001:2013 (information security).

Q: What does it cover?

A: It covers introductions to each referenced standard, identification of commonalities and differences, integration considerations (including HLS aspects), and correlation tables for terms and clauses (Annexes A–C) to help align processes and documentation.

Q: Who typically uses it?

A: IT service organizations, quality and security professionals, management system implementers, consultants and auditors who are implementing or aligning SMS, QMS and ISMS in a coordinated way.

Q: Is it current or superseded?

A: The ISO bibliographic record lists ISO/IEC TR 20000-7:2019 as withdrawn in the ISO lifecycle; organizations should check current ISO/IEC JTC 1/SC 40 outputs or national bodies for the latest guidance and any replacement or consolidated documents.

Q: Is it part of a series?

A: Yes — it is part of the ISO/IEC 20000 series of service management guidance documents (for example ISO/IEC 20000-1, -2, -3, etc.), intended to be used alongside those parts for implementation and interpretation.

Q: What are the key keywords?

A: Service management, SMS, integration, correlation, ISO/IEC 20000-1, ISO 9001, ISO/IEC 27001, HLS, ISMS, QMS.