ISO IEC TR 33014-2013 PDF

Full title and description

Information technology — Process assessment — Guide for process improvement (ISO/IEC TR 33014:2013). This Technical Report provides guidance on using process assessment as part of a complete framework to plan, execute and sustain continual process improvement and to strengthen an organisation’s ability to succeed with improvement activities at strategic, tactical and operational levels.

Abstract

ISO/IEC TR 33014:2013 is an informative guide that complements the ISO/IEC 33000 family by explaining how process assessment results can be used to establish and run process improvement programmes. It addresses continual process improvement, organisational "improvability", roles and responsibilities, use of assessment outputs, change strategies and support elements for improvement at process, project and organisational levels.

General information

• Status: Published (Technical Report).
• Publication date: 2013 (issued November/December 2013; original TR dated 2013-11/2013-12).
• Publisher: Joint ISO/IEC technical report (available through ISO and national bodies; national publishers such as BSI, NEN, DIN distribute national reprints).
• ICS / categories: 35.080 — Software / Software and systems engineering.
• Edition / version: 2013 (Technical Report, first published edition).
• Number of pages: Core document typically shown as 41 pages; some national publications/listings show extended page counts (48–52) where covers or national front matter are included.

Scope

The TR provides informative guidance for organisations of all sizes and domains on how to use process assessment as part of continual process improvement. It covers improvement at three levels — strategic (what to aim for), tactical (how to organise improvement programmes) and operational (how to carry out process improvement projects) — and addresses perspectives at process, project and organisational levels. The guidance does not mandate specific life-cycle models, management structures or methods; it is intended to be usable alongside the ISO/IEC 33000 series and related management and quality standards.

Key topics and requirements

• Role of process assessment within a continual improvement framework.
• Using assessment results to select, plan and prioritise improvement activities.
• Principles and practices for organisational improvability (strengthening an organisation’s ability to sustain improvement).
• Guidance on improvement at strategic, tactical and operational levels.
• Roles, responsibilities and supporting elements for improvement programmes and projects.
• Change strategies, risk considerations and how to measure improvement outcomes.

Typical use and users

Used by process improvement sponsors and managers, quality and process engineers, organisational change leaders, assessment practitioners and consultants. Typical applications include planning improvement programmes following a process assessment, integrating assessment outputs into service-management or software-development improvement initiatives, and strengthening organisational capability to carry out continuous improvement.

Related standards

Part of the ISO/IEC 33000 family and intended to complement normative documents such as ISO/IEC 33001, ISO/IEC 33002, ISO/IEC 33003 and ISO/IEC 33004. It partially replaces elements of the ISO/IEC 15504 series (for example ISO/IEC 15504-4 and TR 15504-7) and is used alongside process measurement and capability standards (for example ISO/IEC 33020 and ISO/IEC 25010) when planning and executing assessment-led improvement programmes.

Keywords

process assessment, process improvement, improvability, continual improvement, process capability, assessment framework, process measurement, organisational maturity, software engineering, systems engineering.

FAQ

Q: What is this standard?

A: ISO/IEC TR 33014:2013 is a Technical Report (informative guidance) titled "Information technology — Process assessment — Guide for process improvement" that explains how to use process assessment within a framework for continual process improvement.

Q: What does it cover?

A: It covers how to plan, prioritise and run process improvement programmes and projects using process assessment results; how to build organisational improvability; roles and supporting elements for improvement; and change strategies across strategic, tactical and operational levels.

Q: Who typically uses it?

A: Process improvement managers, assessment practitioners, quality teams, consultants, and organisational leaders responsible for process capability and continual improvement activities.

Q: Is it current or superseded?

A: ISO/IEC TR 33014:2013 remains a published Technical Report from 2013 and is part of the ISO/IEC 33000 family. It complements later normative publications in the 33000 series (many of which were published in 2015) rather than being a direct replacement for the entire series; national reprints and listings remain available. For the latest status of any ISO/IEC deliverable always check the ISO catalogue or the responsible national body for confirmation of currency.

Q: Is it part of a series?

A: Yes — it is an informative component of the ISO/IEC 33000 family (process assessment standards), which includes ISO/IEC 33001, 33002, 33003, 33004 and related documents on process measurement and capability.

Q: What are the key keywords?

A: Process assessment, process improvement, improvability, continual improvement, process capability, assessment framework, organisational maturity.