Crisis management. Guidance and good practice
Crisis management. Guidance and good practice
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A capability to manage crises is one aspect of a more resilient organization. Resilience requires effective crisis management, which needs to be understood, developed, applied and validated in the context of a range of risk related disciplines. These include risk, business continuity and security management. Crisis management cannot simply be deferred until an organization is hit by a crisis, in the hope that it will never happen. It requires a forward-looking, systematic approach that creates structures, trains people to work within them and is evaluated and developed in a continuous, purposeful and rigorous way. The development of a crisis management capability needs to be a regular activity that is proportionate to an organization’s size and capacity. That’s why we’ve published BS 11200:2014 Crisis management – Guidance and good practice which offers guidance to help management plan, establish, operate, maintain and improve their organizations crisis management capability. The guidance is applicable to any organization regardless of location, size, type, industry or sector. Contents
Introduction Scope Terms and definitions Crisis management: core concepts, principles and developing a capability Building a crisis management capability Crisis leadership Strategic crisis decision-making Crisis communications Training, exercising and learning from crises Bibliography List of figures List of tables
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