Guide to quality control and performance improvement using qualitative (attribute) data - Part 1: Uses and value of attribute charts in business, industry, commerce and public service
Executive summary
Guidance on the uses and value of pictorial control chart methods for enhancing the presentation and general understanding of qualitative data.
Abstract
This British Standard, a part of the BS 5701 series, describes, in lay terms, the uses and value of pictorial control chart methods for enhancing the presentation and general understanding of qualitative (attribute) data arranged in a meaningful sequence.
It also illustrates the supporting roles of associated business improvement tools. These include process modeling, flow charting, prioritizing (Pareto analysis) and cause and effect diagrams.
Recommendations and guidance are given on qualitative data fundamentals, business process focus and management, supporting techniques for effective process control and performance management, and the relationship with the Six Sigma initiatives. A typical case study is also provided.
History and related standards
This British Standard partially supersedes BS 5701:1980 and BS 2564:1955 and all four parts of BS 5701 together supersede BS 5701:1980 and BS 2564:1955, which are withdrawn.
This standard includes the following cross-references:
BS EN ISO 9000:2000, BS ISO 3534-1 and BS ISO 3534-2.