Postal Services. Quality of Services. Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
Postal Services. Quality of Services. Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
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1 Scope This European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of single piece priority mail services for addressed mail with defined transit-time service levels offered to the customer . This standard is applicable to the measurement of End-to-End priority mail services. The standardised QoS-measurement method provides a uniform way for measuring the end-to-end transit time of postal items . Using a standardised measurement method will assure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Directive 97/67/EC and its amendments. It is not the purpose of this standard to measure the postal operators’ overall performance in a way that provides direct comparison of postal service providers. This European Standard relates to the measurement of the SPPM services given to household and business customers that post mail at street letterboxes, over the counter at post offices or have pick-ups at their offices. To cover flows with smaller mail volumes this European Standard includes flexibility areas for adapted implementation. For technical reasons this European Standard may not be suitable for the measurement of very sm...
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