Systems and software engineering. Content management for product lifecycle, user and service management documentation
Systems and software engineering. Content management for product lifecycle, user and service management documentation
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1 Scope This standard states requirements for efficient development and management of content produced
• throughout the life-cycle of a system and software product;
• for the provision of user documentation for systems and software;
• for the management of IT services.
This standard is independent of the tools, protocols, and systems used for content management. It does not address configuration management of software assets. The content to be managed with this standard includes
• user information such as topic collections, manuals, guides, embedded user assistance, style guides, videos and other media, and other content that supports the effective use of a system or software product;
• product life cycle information such as design documents, use cases, personas, project management plans, feature requests, models, scripts, testing plans, test scripts, defect reports;
• service management items such as service-level agreements, records, policies, procedures, and other documents....
Другие стандарты BS