ISO 10018-2020 PDF

Full title and description

ISO 10018:2020 — Quality management — Guidance for people engagement. This International Standard provides guidance and practical recommendations to help organisations engage people in the quality management system, enhance involvement and support competence, and integrate people‑focused practices with quality objectives and processes.

Abstract

This document gives guidelines for engaging people in an organisation’s quality management system and on enhancing their involvement and competence within it. It is intended to be applicable to any organisation, regardless of size, type or activity, and complements guidance on competence and people development.

General information

• Status: Published (current edition: 2020).
• Publication date: April 2020 (Edition 2).
• Publisher: International Organization for Standardization (ISO).
• ICS / categories: 03.100.30 (Management of human resources); 03.120.10 (Quality management and quality assurance).
• Edition / version: Edition 2 (replaces ISO 10018:2012).
• Number of pages: 10 pages (ISO published formatted length).

Scope

ISO 10018:2020 provides guidelines to help organisations plan, implement and improve approaches for people engagement within the context of their quality management system. It covers principles and practical measures to increase involvement, clarify roles and responsibilities, strengthen competence, and connect people’s daily work to organisational quality objectives. The guidance is non‑prescriptive and intended to be used by organisations of any size and sector.

Key topics and requirements

• Principles of people engagement and its role in effective quality management.
• Leadership and management responsibilities to create conditions for engagement.
• Defining and communicating roles, responsibilities and the connection between work and quality objectives.
• Competence, training and development linked to organisational needs and quality outcomes.
• Practices for involvement, consultation and two‑way communication (feedback, recognition, participation).
• Measuring and reviewing engagement activities to support continual improvement of the QMS.
• Integration with other guidance on people development and competence (e.g., ISO 10015) and with ISO 9001 systems.

Typical use and users

Organisations seeking to improve how people are engaged with their quality management system — including quality managers, HR and learning & development professionals, senior leaders, operational managers, and internal auditors. Useful for organisations implementing or maintaining ISO 9001, for designing training and engagement programmes, and for organisations that want to align people practices with quality objectives.

Related standards

ISO 10018:2020 complements and is often used alongside ISO 10015:2019 (Guidelines for competence management and people development) and ISO 9001:2015 (Quality management systems — Requirements). It replaces ISO 10018:2012. National/adopted versions (for example BS ISO 10018:2020, SS‑ISO 10018:2020) are available.

Keywords

people engagement, employee engagement, quality management, competence, involvement, ISO 10018, ISO/TC 176/SC 3, training, communication, leadership, workforce development.

FAQ

Q: What is this standard?

A: ISO 10018:2020 is an ISO guideline providing recommendations on how to engage people in an organisation’s quality management system and enhance their involvement and competence.

Q: What does it cover?

A: It covers principles and practical guidance for leadership, communication, role clarity, competence and development, participation mechanisms, and ways to measure and improve people engagement within a QMS. The guidance is non‑prescriptive and intended to be adaptable to different organisational contexts.

Q: Who typically uses it?

A: Quality managers, HR and L&D professionals, senior leaders, operational managers, consultants and auditors who are responsible for people practices and their alignment with quality objectives in organisations of any size or sector.

Q: Is it current or superseded?

A: The 2020 edition (ISO 10018:2020) is the current edition and supersedes ISO 10018:2012. Organisations should check national standards bodies or ISO for any later reviews or updates.

Q: Is it part of a series?

A: ISO 10018 is part of the broader ISO quality management guidance family and is closely linked to ISO 10015 (competence and people development) and ISO 9001 (quality management systems); it was developed by ISO/TC 176/SC 3.

Q: What are the key keywords?

A: People engagement, employee involvement, competence, training, quality management, workforce participation, leadership, ISO 10018.