ISO IEC TR 17028-2017 PDF

Full title and description

ISO/IEC TR 17028:2017 — Conformity assessment — Guidelines and examples of a certification scheme for services. This technical report provides guidance, example scheme structures and practical information to help scheme owners, certification bodies and stakeholders design, implement and operate credible service certification schemes across sectors.

Abstract

Gives guidelines and principles for certification schemes that apply to services rather than products or management systems. The report explains fundamentals, scheme development and management, recommended content of a scheme and includes informative annexes with example schemes, application information, certification and licensing agreement templates and sample certification documentation.

General information

• Status: Current (technical report in force / valid for use).
• Publication date: 29 June 2017.
• Publisher: ISO/IEC (published as an ISO/IEC Technical Report; developed by ISO/CASCO).
• ICS / categories: 03.120.20 (Product and company certification; conformity assessment).
• Edition / version: Edition 1.0, 2017 (Technical Report).
• Number of pages: 32 pages.

Scope

This document provides guidelines and principles for the development and operation of certification schemes for services. It is intended to assist scheme owners in defining scheme objectives, the structure and content of schemes, evaluation and attestation approaches, licensing and control of marks or certificates, and the management and governance arrangements necessary to maintain scheme credibility. The report clarifies that assessment of a management system, when performed as part of service certification, does not itself constitute certification of the management system.

Key topics and requirements

• Fundamentals and principles of service certification (objectives, stakeholders, impartiality and public confidence).
• Development and management of certification schemes for services (scope definition, scheme governance, responsibilities of scheme owners).
• Content of a certification scheme (criteria, conformity assessment methods, surveillance, decision rules and nonconformity handling).
• Evaluation activities and evidence requirements (document review, on-site assessment, sampling and service delivery assessment methods).
• Attestation, certification documentation and licensing for use of certificates and marks of conformity.
• Examples and templates (informative annexes provide example schemes, application information, certification agreements, licensing agreements and sample certification documentation).

Typical use and users

Used by scheme owners designing service certification schemes, certification bodies implementing scheme requirements, accreditation bodies assessing certification operations, regulators and procurers evaluating certification credibility, and service providers preparing for assessment. Sectors include professional services, IT and cloud services, finance, healthcare, education, facilities management and public services.

Related standards

Commonly used alongside other conformity assessment standards and guidance such as ISO/IEC 17065 (requirements for bodies certifying products, processes and services), ISO/IEC 17067 (fundamentals of product certification and guidelines), ISO/IEC 17000 (vocabulary and general principles of conformity assessment) and other CASCO guidance documents on accreditation and scheme operation.

Keywords

service certification, conformity assessment, certification scheme, scheme owner, attestation, certificate licensing, surveillance, evaluation methods, ISO/CASCO.

FAQ

Q: What is this standard?

A: ISO/IEC TR 17028:2017 is a technical report offering guidelines and examples for designing and operating certification schemes specifically for services; it is not a normative requirements standard but provides recommended principles and illustrative material.

Q: What does it cover?

A: It covers fundamentals of service certification, scheme development and governance, required scheme content (criteria, assessment and decision rules), attestation and certification documentation, licensing and control of marks, and includes informative annexes with example documents and templates.

Q: Who typically uses it?

A: Scheme owners, certification bodies, accreditation bodies, regulators, procurement professionals and service providers across sectors that seek credible third-party certification of services.

Q: Is it current or superseded?

A: As published, ISO/IEC TR 17028:2017 remains the technical report edition from 29 June 2017 and is treated as a current guidance document; users should check national adoption or later CASCO publications for any subsequent updates.

Q: Is it part of a series?

A: It is part of ISO/IEC conformity assessment publications associated with the ISO/CASCO committee and complements the ISO/IEC 17000-series of conformity assessment standards and other scheme-related standards.

Q: What are the key keywords?

A: Service certification, certification scheme, conformity assessment, scheme owner, attestation, certification documentation, licensing, surveillance.