ISO IEC TS 17021-11-2018 PDF

Full title and description

ISO/IEC TS 17021-11:2018 — Conformity assessment — Requirements for bodies providing audit and certification of management systems — Part 11: Competence requirements for auditing and certification of facility management (FM) management systems. This technical specification defines additional competence requirements for personnel involved in auditing, reviewing and certification decision-making for facility management systems, and complements the general requirements of ISO/IEC 17021‑1.

Abstract

This technical specification specifies additional competence requirements for auditors, personnel reviewing audit reports and making certification decisions, and other personnel who perform functions related to the audit and certification of facility management (FM) management systems. It is intended to be used alongside ISO/IEC 17021‑1 to ensure that certification bodies have the FM‑specific skills and knowledge needed to assess conformity with FM management system requirements.

General information

• Status: Published (confirmed at systematic review).
• Publication date: 2018-11-13 (Edition 1, 2018).
• Publisher: International Organization for Standardization (ISO) / published as an ISO/IEC Technical Specification.
• ICS / categories: 03.120.20 (Product and company certification; conformity assessment).
• Edition / version: Edition 1 (2018).
• Number of pages: 6.

Key bibliographic and lifecycle details as published by ISO/IEC and affiliated webstores.

Scope

The specification applies to personnel and functions involved in the audit and certification process for facility management (FM) management systems. It sets out FM‑specific competence requirements that supplement ISO/IEC 17021‑1 so that certification bodies can reliably assess FM management systems (for example those based on ISO 41001) — including understanding FM terminology, service delivery models, relationships between service providers and clients (demand organizations), boundary determination, and FM‑related risk and continuity considerations. Normative references include ISO/IEC 17021‑1, ISO 41001 and ISO 41011.

Key topics and requirements

• Competence of auditors: FM‑specific knowledge (terminology, service delivery, asset and space management) and ability to evaluate FM processes against management system requirements.
• Competence of personnel reviewing audit reports and making certification decisions: in‑depth FM management knowledge and understanding of system scope and performance.
• Team composition and collective competence: ensuring audit teams collectively cover necessary FM domains and technical specialties.
• Understanding organizational context: relationships between FM providers and demand organizations, stakeholders and service boundaries.
• Risk, emergency preparedness and business continuity relevant to FM operations.
• Assessment of performance evaluation, objectives, and continual improvement in FM systems.
• Requirements for other personnel involved in application review, audit planning and selection of audit teams.

Summary of principal topics and practitioner requirements drawn from the technical specification.

Typical use and users

Primary users are certification bodies and their auditors (for initial and surveillance audits), accreditation bodies and assessors, facility management service providers seeking certification, consultants who prepare organizations for FM certification, and training organizations that develop FM‑audit competency programs. Regulators or large client organizations may also reference the specification when specifying competence expectations for FM certification.

Related standards

Key related references include ISO/IEC 17021‑1 (requirements for bodies providing audit and certification of management systems), ISO 41001:2018 (Facility management — Management systems — Requirements with guidance for use), ISO 41011 (Facility management — Vocabulary), and other parts of the ISO/IEC 17021 series that specify competence for different management system types (for example other TS parts in the 17021 family).

Keywords

facility management, FM, management system, certification, auditor competence, ISO/IEC 17021, ISO 41001, competence requirements, conformity assessment, certification bodies

FAQ

Q: What is this standard?

A: ISO/IEC TS 17021‑11:2018 is a technical specification that sets out additional competence requirements for personnel involved in the audit and certification of facility management (FM) management systems; it complements the general requirements of ISO/IEC 17021‑1.

Q: What does it cover?

A: It covers FM‑specific auditor and certification personnel competence topics such as FM terminology and concepts, assessment of FM processes and service delivery, team composition, reviewer and decision‑maker knowledge, and FM risk, continuity and performance evaluation considerations.

Q: Who typically uses it?

A: Certification bodies, accreditation assessors, FM auditors, FM service providers seeking certification, consultants, and organizations that specify or assess FM certification competence.

Q: Is it current or superseded?

A: The document was published on 13 November 2018 (Edition 1) and was reviewed/confirmed at a subsequent systematic review; as published information indicates it remained current following its 2021 review. Users should check with their national standards body or ISO for any later revisions or withdrawal notices.

Q: Is it part of a series?

A: Yes — it is Part 11 of the ISO/IEC 17021 series (the family of publications that specify requirements for bodies providing audit and certification of management systems). Other parts/technical specifications in the series address competence requirements for other types of management systems.

Q: What are the key keywords?

A: Facility management (FM), auditor competence, certification bodies, ISO/IEC 17021, ISO 41001, conformity assessment, FM management system, competence requirements.