ISO IEC TS 33073-2017 PDF

Full title and description

ISO/IEC TS 33073:2017 — Information technology — Process assessment — Process capability assessment model for quality management. Defines an integrated process reference model (PRM) and process assessment model (PAM) that meet ISO/IEC 33004 requirements and provides example indicators to guide interpretation of process purposes, outcomes and process attributes for quality management assessments.

Abstract

Provides a PAM comprising sets of process performance and capability indicators used as the basis for collecting objective evidence and assigning ratings. The document gives guidance, by example, for defining, selecting and using assessment indicators; it is not an exhaustive or universally prescriptive list but an exemplar model that can be adopted or adapted for capability determination and process improvement in quality management contexts.

General information

• Status: Published (confirmed current as of ISO review cycles).
• Publication date: 2017-11-01 (November 2017).
• Publisher: Joint ISO/IEC technical specification (ISO/IEC JTC 1/SC 7).
• ICS / categories: 35.080 (Software development and system documentation).
• Edition / version: Edition 1.0 (2017).
• Number of pages: 298 pages.

Scope

Specifies an assessment model for quality management process capability: it defines model structure and example indicators that support performance of process assessments in line with ISO/IEC 33004 and references the process attributes defined in ISO/IEC 33020. The PAM is intended to support assessors and sponsors in selecting a documented assessment model and to help developers of assessment models by providing practical examples of good practices for service and quality management.

Key topics and requirements

• Definition of an integrated PRM and PAM aligned with ISO/IEC 33004 requirements.
• Sets of indicators for process performance and capability used to collect objective evidence for assessor ratings.
• Guidance and examples for the definition, selection and use of assessment indicators (not exhaustive; for adaptation to context).
• Support for capability determination and process improvement in Quality Management System (QMS) contexts, including design, development, transition and delivery of services.
• Copyright release for the PAM content that permits reproduction of the detailed descriptions to support performance of process assessments.

Typical use and users

Used by assessment sponsors, competent assessors and organizations seeking to assess or improve quality-management-related processes. Also useful to developers of assessment models and tool vendors who need example indicators and model structure for constructing or adapting their own PAMs. Typical applications include internal capability evaluations, supplier assessments, and externally commissioned capability determinations for service providers.

Related standards

Part of the ISO/IEC 33000 family (process assessment). Related documents include ISO/IEC 33001, ISO/IEC 33002, ISO/IEC 33004 (requirements for PAMs and PRMs) and ISO/IEC 33020 (process measurement framework and attributes); other Technical Specifications in the series include ISO/IEC TS 33072:2016 (information security management PAM) and ISO/IEC TS 33030:2017 (an exemplar documented assessment process).

Keywords

process assessment; process capability; PAM; PRM; quality management; process indicators; ISO/IEC 33000 series; process measurement.

FAQ

Q: What is this standard?

A: A Technical Specification that provides a process capability assessment model (PAM) for quality management, giving example indicators and guidance to support process capability assessments.

Q: What does it cover?

A: It covers an integrated PRM/PAM structure, example indicators for process performance and capability, and guidance on using those indicators to collect objective evidence and assign assessor ratings; it is aligned to the requirements of ISO/IEC 33004 and references ISO/IEC 33020 process attributes.

Q: Who typically uses it?

A: Assessment sponsors, certified or competent assessors, service providers aiming to demonstrate or improve QMS-related process capability, and developers/vendors of assessment models and assessment tools.

Q: Is it current or superseded?

A: Published November 1, 2017 (Edition 1.0) and maintained within the ISO review cycle; the ISO record indicates the publication remains current following periodic reviews. Users should check ISO/IEC review notices for future updates.

Q: Is it part of a series?

A: Yes — it is part of the ISO/IEC 33000 family (process assessment) and is intended to be used alongside standards such as ISO/IEC 33004 and ISO/IEC 33020 and companion Technical Specifications in the 3307x/3303x range.

Q: What are the key keywords?

A: Process capability, process assessment, PAM, PRM, quality management, process indicators, ISO/IEC 33004, ISO/IEC 33020.