ISO 10015-1999 rus PDF

Full title and description

ISO 10015:1999 — Quality management — Guidelines for training. Guidance to help organisations identify training needs, design and deliver training, evaluate results and improve training as part of a quality management approach.

Abstract

This International Standard provides practical guidelines to assist organisations and their personnel when addressing issues related to education and training within the ISO 9000 family. It covers a training cycle approach (need analysis, design, delivery, evaluation, monitoring and improvement) to make training an effective contribution to quality and continuous improvement.

General information

• Status: Withdrawn / replaced by a newer edition (see Related standards).
• Publication date: December 1999 (Edition 1).
• Publisher: International Organization for Standardization (ISO).
• ICS / categories: 03.100.30 (Management of human resources); 03.120.10 (Quality management and quality assurance).
• Edition / version: Edition 1 (1999).
• Number of pages: 14 pages (original publication).

Scope

ISO 10015:1999 gives guidance for establishing and maintaining a systematic approach to training in organisations of any size or sector. It is intended to be applied where guidance is required to interpret references to "education" and "training" in the ISO 9000 family and to help make training investments more effective.

Key topics and requirements

• Training needs analysis — identifying skill and competence gaps and aligning training to business and quality objectives.
• Design of training — learning objectives, content, methods and assessment.
• Delivery and implementation — selection of trainers/providers, resources and methods (on‑the‑job, classroom, blended learning).
• Evaluation of training effectiveness — measuring outcomes, behavioural change and impact on product/service conformity.
• Monitoring and continual improvement — feedback loops, records and actions to improve training processes.
• Integration with quality management systems — linking training to processes, responsibilities and documented information.

Typical use and users

Used by quality managers, HR and training professionals, management system implementers, consultants and auditors to design, manage and assess organisational training programs that support quality objectives. It is applicable across industries and organisational sizes.

Related standards

ISO 10015:1999 has been revised and replaced by ISO 10015:2019 — Quality management — Guidelines for competence management and people development. It is typically used alongside ISO 9001 (Quality management systems) and other ISO 9000 family standards and guidance on competence and human resources.

Keywords

training, education, competence, quality management, human resources, training needs analysis, training evaluation, ISO 9000.

FAQ

Q: What is this standard?

A: ISO 10015:1999 is an International Standard titled "Quality management — Guidelines for training" that provided guidance on establishing a systematic training cycle to support quality objectives.

Q: What does it cover?

A: It covers the full training cycle: needs analysis, design, delivery, evaluation, monitoring and continual improvement, and how training links with quality management systems.

Q: Who typically uses it?

A: Quality managers, HR and training professionals, management system implementers, trainers, consultants and auditors in organisations seeking to align training with quality goals.

Q: Is it current or superseded?

A: ISO 10015:1999 has been withdrawn and superseded by ISO 10015:2019 (published December 2019). Users should refer to the 2019 edition for current guidance.

Q: Is it part of a series?

A: It is associated with the ISO 9000 family (quality management standards) and was prepared by ISO/TC 176/SC 3 (supporting technologies). The 2019 revision broadened the focus toward competence management and people development.

Q: What are the key keywords?

A: Training, competence, people development, quality management, needs analysis, evaluation, ISO 9001.