Estate agency services. Residential property sales. Specification for the provision of the service
Estate agency services. Residential property sales. Specification for the provision of the service
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A valuable new tool is now available for estate agents to help improve business and assist clients with the biggest purchasing decision of their life. The British Standards Institution has published a new Draft for Development (DD) for estate agency services to help clarify the process of buying a home. The aim of DD 8464 Estate agency services. Residential property sales. Specification for the provision of the service is to increase the transparency of the residential property sale process and outline the requirements for essential information and advice, contractual details and sales services to the client. The document has been published as a DD so that its development as a British Standard can benefit from a period of trial and consultation. Users are being invited to comment on the document in light of their experience in implementing it and to participate in its development as a full formal British Standard over the next 2-3 years. BSI is urging industry to get involved so that it can meet both their needs and those of consumers. A survey commissioned by BSI prior to the development of the draft found that 44 per cent of consumers viewed estate agents as having low standards, and were dissatisfied with their experience. The DD is applicable to residential property sales and specifies the benchmark for its principal features including the provision of:
pre-instruction or pre-contract information contractual documentation service delivery post-contract activities.
To support industry in achieving this benchmark, DD 8464 also makes provision for the overall management of the business, with specific reference to:
funds management advertising and promotions liability insurance staffing client relationship management ethical business quality policy and service improvement confo...
Другие стандарты DD