ISO 10004:2012 PDF
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Название (английский):
ISO 10004:2012
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
- Статус документа:
- Отменён
- Формат:
- Электронный (PDF)
- Количество страниц:
- 38
- Дата публикации:
- 14 сентября 2012 г.
- Издание:
- ISO IS 10004 edition 1 version 1
- ICS:
- 03.120.10
Описание (английский):
ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.
Технические детали
- Технический комитет
- ISO/TC 176/SC 3 - Supporting technologies
- SKU
- ISO 10004:2012