Overview
ISO 39004:2026 – Road traffic safety - Good practice for service providers using digital platform outlines comprehensive guidelines for service providers to implement effective work-related road traffic safety (RTS) management. Recognizing the growing impact of the digital platform economy-including sectors like e-hailing and p-hailing-the standard supports organizations in protecting drivers, passengers, and other road users through proactive risk management and the promotion of a safety-first culture. ISO 39004:2026 serves as an internationally recognized reference for internal improvement of RTS policies, offering value to any service provider operating in the digital platform space.
Key Topics
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Scope and Applicability
- Applies to all service providers using digital platforms, not limited to e-hailing or delivery operations.
- Can be used by organizations of any size to enhance protection for drivers and road users.
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Factors Contributing to Road Traffic Crashes
- Identifies key risk areas: driver competency, health and behavior; vehicle condition and suitability; road and environmental hazards; and business management practices.
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Roles and Responsibilities
- Outlines the responsibilities of service providers, drivers, customers, merchants, senders, government agencies, and the public in the context of RTS.
- Emphasizes leadership commitment, risk assessment, and stakeholder communication for successful RTS programs.
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Good Practice Recommendations
- Establishment of comprehensive work-related RTS policies, regular policy reviews, and clear communication.
- Driver management through recruitment standards, ongoing training, safe driving procedures, and fitness-to-drive assessments.
- Vehicle management, including daily safety checks and maintenance.
- Route and journey planning, considering external risk factors such as weather and road conditions.
- Periodic safety campaigns, emergency response protocols, and incident investigation.
- Engagement with government and stakeholders on RTS matters and performance evaluations.
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Continual Improvement and Awareness