ISO/IEC 30105-1:2016 PDF
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)
Open preview (PDF)Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)
- Document status:
- Withdrawn
- Format:
- Electronic (PDF)
- Number of pages:
- 24
- Publication date:
- November 16, 2016
- Edition:
- ISO/IEC IS 30105 edition 1 version 1
- ICS:
- 35.020
ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document: - covers IT-enabled business processes that are outsourced; - is not intended to address IT processes but includes references to them at key touchpoints for completeness; - is applicable to the service provider, not to the customer; - is applicable to all lifecycle processes of ITES-BPO; - serves as a process reference model for organizations providing ITES-BPO services.
Technical details
- Technical committee
- ISO/IEC JTC 1/SC 40 - IT service management and IT governance
- SKU
- ISO/IEC 30105-1:2016
