ISO/TS 10004:2010 PDF
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Название (английский):
ISO/TS 10004:2010
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
- Статус документа:
- Отменён
- Формат:
- Электронный (PDF)
- Количество страниц:
- 35
- Дата публикации:
- 8 апреля 2010 г.
- Издание:
- ISO TS 10004 edition 1 version 1
- ICS:
- 03.120.10
Описание (английский):
ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization. ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.
Технические детали
- Технический комитет
- ISO/TC 176/SC 3 - Supporting technologies
- SKU
- ISO/TS 10004:2010