Service excellence. Creating outstanding customer experiences through service excellence
Service excellence. Creating outstanding customer experiences through service excellence
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What is PD CEN/TS 16880 about?
PD CEN/TS 16880 sets out guidance for the implementation of service excellence to create outstanding customer experiences, exceed customer expectations and achieve customer delight. PD CEN/TS 16880 applies to all organizations delivering services, such as commercial organizations, public services, and not-for-profit organizations.
Who is PD CEN/TS 16880 for?
PD CEN/TS 16880 on service excellence is useful for:
Другие стандарты PD