1 Scope
This document covers the following information technology asset management (ITAM)
system processes:
management system processes for the overall system of IT asset management (not described
in ISO/IEC 19770‑1 in detail), which are specified in this document for comprehensive coverage and consistency
of explanations; these include:
understanding the external context and shareholder needs (7.1, 7.2 and 10.2);
leadership, policy and organization (10.3);
establishing and maintaining the management system (10.4);
planning and risk management (10.5);
support (including resources, competence, awareness, and communication – 10.6);
executing functional and life cycle processes (10.7);
performance evaluation and improvement (10.8);