Information technology. Systems and software Quality Requirements and Evaluation (SQuaRE). Service quality models
Information technology. Systems and software Quality Requirements and Evaluation (SQuaRE). Service quality models
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1 Scope This document is applicable to IT services that support the needs of an individual user or a business. IT services can be delivered personally or remotely by people, or by an IT application that could be in a local or remote location (see Annex A). These include two types of IT services :
a) services completely automated provided by an IT system ;
b) services provided by a human using an IT system .
This document describes the use of two quality models for IT services .
a) This document defines an IT service quality model composed of eight characteristics (which are further subdivided into sub-characteristics) that relate to properties of the IT service made up from a combination of elements including people, processes, technology, facilities and information.
b) This document describes how the quality in use model in ISO/IEC 25010 which is co...
Упомянутые в описании и другие стандарты PD